If you’re reading this page, the chances are you’re looking to pre-order the Heart Snacking Station and/or the Geo Tea Pot.
But before you do, it’s REALLY import you read through the following text to ensure you fully understand the process:
1. Can I order other ‘normal’ items when pre-ordering?
No, we’re afraid not. Your order can only contain a single pre-order item and must not include other normal ‘in-stock’ items i.e. the snacking stations and/or tea pots must be ordered on their own. The pre-orders won’t be dispatched until a much later date (see point 4) so we can’t hold onto other stock for such a long period of time.
2. Can I order a Snacking Station AND a Tea Pot?
Yes…but they must be ordered separately. Due to the weight involved, the complexity of the pre-order system and the fact various containers of stock will be arriving at different times over the coming months, all items must be ordered separately. If we can combine your orders nearer the time and refund some postage we will, but it’s certainly not something we can promise right now.
3. Can I order more than one Snacking Station and/or Tea Pot?
A very common question and again, the answer is most definitely yes. But again they must all be ordered separately, mainly due to the weight involved in relation to our shipping agreement with Royal Mail. As with point 2, if we feel we can merge orders and refund excess postage nearer the time we will, but it’s not a promise we can make at the outset.
4. When will I receive my order? (VERY important)
This really is important and the simple answer is…sometime this year. Beyond that it wouldn’t be right of us to commit to exact dates. The demand for these two products is just crazy, not only do we have to go through the whole manufacturing & import process, but once they arrive into the country we have to quality check every last piece before re-packaging them all securely ready for dispatch to your homes. It’s a huge process for us, we therefore need to make sure we’re both meeting your expectations as our loyal customers, whilst also not putting our small team of packers under too much pressure. So, if you’d like to order, and we really hope you do, please do so in the knowledge everything will be safely with you at some point this side of Christmas – let’s keep it loose for the benefit of all involved. I’d love to think lots & lots of you will receive a surprise before but, as with other bits we’ve mentioned above, we make no promises.
5. A quick recap
So pre-orders are officially open once more! You can make as many pre-orders as you like, there’s no limit, but they must all be done separately and if you want to order some normal items they’ll also need to be placed separately so we can send them straight away. Your pre-orders will be dispatched sometime this year and, despite hoping they turn up as quickly as possible (we will try our best), you promise not to chase us too much 😉
To pre-order your Geo Tea Pot: CLICK HERE
To pre-order your Heart Snacking Station: CLICK HERE